Queue Management System

Managing queues shouldn’t feel like managing chaos. A modern queue platform lets customers check in from kiosks or mobile, assigns the right token based on service type, and keeps everyone informed with clear displays and voice prompts. Staff gain a simple panel to call, hold, or transfer tokens, while managers see live wait times and counter performance. Virtual queuing reduces crowding and perceived waits by letting people move freely until their turn approaches. Branches, services, and counters can be configured centrally for multi-location oversight.

Guide every visit from check‑in to counter with real‑time clarity. Transform walk‑ins and appointments into a single and efficient flow across all your branches.

Shorter perceived waits

Virtual tokens, live status, and proactive alerts reduce anxiety and crowding.

Higher counter throughput

Smart routing and priority rules keep service bays utilized at peak.

Transparent operations

Dashboards expose wait times, SLAs, and bottlenecks for quick action.

Better staffing decisions

Peak-hour insights inform shift planning and counter allocation.

Core Capabilities

Fast, secure identification

Let visitors join via kiosk, QR, web, WhatsApp, or appointments for a frictionless start.

Token logic by service

Route by category or priority (billing, enquiry, VIP) to the right queue and counter.

Digital signage and voice

Multilingual screen updates and announcements keep queues moving and customers informed.

Staff calling console

Call next, hold, transfer, and reassign tokens with accurate time estimates.

Virtual queuing

Allow remote waiting with mobile status so lobbies stay clear and calm.

Centralized control

Configure services, counters, SLAs, and branches from a web dashboard.

Operations, Messaging & Feedback

Live dashboards display average wait, queue length, and service duration by branch and counter, helping managers identify bottlenecks and rebalance load quickly. Exportable logs support audits, SLA tracking, and continuous improvement cycles.

Automated SMS/email/WhatsApp alerts update customers as their turn nears, while post-service surveys capture satisfaction and comments to pinpoint training and process fixes.

Feature Highlights

Touch or touchless kiosks

Fast self-registration with paper or paperless tokening as needed.

Mobile/virtual tokens

Join remotely, watch queue progress, and arrive just-in-time.

Service-based queues

Separate lines for billing, support, VIP, or appointments to cut misroutes.

Dynamic displays

Real-time token and counter directions on TVs, with branding-ready layouts.

Multilingual voice prompts

Clear audio callouts to reduce missed turns in diverse environments.

Reports and KPIs

Wait time, service duration, throughput, and SLA adherence across branches.

Run every branch like your best branch.

Unite multi-channel check-in, intelligent token rules, clear guidance, and live analytics to shrink perceived waits and lift throughput—without adding counters

See your queues flow—book a live walkthrough.

Experience kiosk and mobile check-in, virtual tokens, multilingual voice/display guidance, and branch dashboards, and get a tailored rollout plan aligned to your services