Brio Customer Feedback System
Great service starts with hearing customers in the moment, not weeks later. A modern feedback platform lets people respond in seconds on kiosks, tablets, QR scans, or mobile links – so you capture context while it’s fresh. Questions, languages, and branding are fully configurable, making it easy to align surveys with journeys across retail, healthcare, hospitality, and public services. Visual dashboards surface trends by branch, team, and time of day, while instant alerts flag low scores before they become lost customers. Integrations route issues into CRM or ticketing so follow-ups aren’t forgotten. With secure, role-based access and deployment flexibility, insights scale cleanly from one outlet to an entire network.
Capture feedback at the point of experience and fix issues fast. Close the loop with automated alerts, clear dashboards, and team accountability across every location.
Core Capabilities
Analytics, Governance & Privacy
Compare satisfaction by branch, hour, and service category to pinpoint bottlenecks and training needs, while audit trails record actions taken on low scores for true close-the-loop governance.
Run on cloud or on-prem, encrypt data in transit and at rest, and enable optional anonymity or validation to balance candid inputs with necessary verification.